Refund policy

1. Scope

This policy applies to digital purchases on Centropic (centropic.ai): subscriptions (e.g. Plus plan) and credit/analysis packages paid through our payment provider's checkout (Paddle). It does not cover third-party services or costs external to our SaaS.

2. Consumers (EU / EEA)

If you purchase as a consumer, you can exercise the right of withdrawal within 14 days from the conclusion of the contract, without having to provide a reason, except for the exceptions provided by law for digital content and services.

• If you request immediate provision of the service (access to the plan or credit allocation) and acknowledge that you lose the right of withdrawal once the provision has started, the withdrawal does not apply after the service has been initiated.
• If you have not yet used credits or taken advantage of paid features, you can request a refund within 14 days by writing to info@centropic.ai.

3. Credits and analysis

Credit packages are digital goods for consumption. Credits already used for analysis or paid features are non-refundable. Unused credits can be refunded within 14 days of purchase if requested within that period and there are no consumptions on your account.

4. Subscriptions

You can cancel a subscription at any time to avoid the next renewal (from the billing dashboard or by contacting us). Cancellation does not itself generate a refund for the period already paid and started, except for the right of withdrawal under the terms above or a proven billing error.

5. How to request a refund

Send an email to info@centropic.ai with: account email address, date/amount of the charge, and reason for the request. We generally review requests within a few business days. Approved refunds are processed through the payment provider using the same method used for the purchase; the credit times depend on the bank or card network.

6. Excluded cases

• Abusive use of the service, violation of terms, or fraud.
• Credits or features already consumed after the initiation of the digital service.
• Requests beyond the legal terms or this policy, except for our error.

7. Contacts and related documents

Questions about charges or refunds: info@centropic.ai. See also the Terms of Service and thePrivacy policy.